How it works

Safe online care, step by step

We don’t do questionnaire-and-checkout prescribing. Here’s the journey, designed around the safeguards UK regulators now require.

GPhC-registered pharmacyGMC-registered cliniciansPrescriber-reviewedFull refund if not suitableDiscreet UK deliveryPrivate billingConfidential data
  1. 01

    Confidential online assessment

    You complete a secure medical questionnaire covering your history, current medicines and goals. It takes a few minutes and is treated in confidence.

  2. 02

    Independent prescriber review

    A registered prescriber reviews your answers and independently verifies key details — which may include a two-way conversation, checking records, or contacting your GP. A questionnaire on its own is never enough.

  3. 03

    Discreet supply if suitable

    If treatment is safe and appropriate, it’s prescribed and dispensed by our GPhC-registered pharmacy — in plain packaging with private billing. Approved orders before 3pm Mon–Fri dispatch the same working day. If it isn’t right for you, it won’t be supplied — and you receive a full refund.

  4. 04

    Support that continues

    You stay connected to our pharmacist and clinical team for check-ins, dose reviews and aftercare for as long as you’re with us.

Privacy & discretion

Private from checkout to your door

Discreet packaging, private billing, and confidential care — at every step.

  • Discreet packaging

    Plain, unmarked outer packaging — no product names, logos, or condition labels on the box.

  • Private billing

    Bank and card statements show "SANARA HLTH" only — no medicine names or condition wording.

  • Confidential data

    Consultations and health information are confidential, encrypted in transit, and accessible only to staff involved in your care — in line with UK GDPR.

  • Neutral notifications

    Order emails use a neutral subject line. Your condition is not named in the subject or email preview — log in to your account for clinical details.

Delivery & packagingPrivacy FAQs

Eligibility guide · 30 seconds

See whether our programme may be suitable

A quick guide only — a registered prescriber makes the final decision after a full assessment.

This guide does not store your answers. Suitability is confirmed only after a full consultation reviewed by a registered prescriber.

Questions? FAQs · Delivery · Contact (monday – friday, 9am – 5pm (uk bank holidays excluded))