Good questions, straight answers

Yes. Sanara Health operates through a pharmacy registered with the General Pharmaceutical Council (GPhC). Our GMC-registered clinicians and GPhC registration numbers are published on this site so you can verify them on the official registers before you order.

A named, UK-registered prescriber — a doctor (GMC) or independent pharmacist prescriber (GPhC) — reviews every consultation. Prescriptions are never issued automatically from a questionnaire alone. The prescriber may contact you for more information before making a decision.

Yes. Online prescribing and pharmacy supply in Great Britain must meet GPhC standards and MHRA requirements for genuine, licensed medicines. We follow the same safeguards as high-street pharmacies: clinical assessment, identity verification where required, and pharmacist dispensing.

Yes. Prescription medicines are sourced through UK wholesale channels and dispensed by our GPhC-registered pharmacy team — the same supply chain used by high-street chemists. We do not substitute a different medicine without telling you and obtaining your agreement.

Yes — and you should, for any online pharmacy. Search our GPhC pharmacy number (shown in the site footer and on our About page) at pharmacyregulation.org. If a site will not show a verifiable GPhC number, do not use it.

No — and you should be cautious of any service that lets you. For prescription medicines, UK rules require a proper clinical assessment. You complete a confidential consultation, a registered prescriber reviews it (and may contact you), and treatment is only supplied if it is safe and appropriate for you.

If a prescriber decides a treatment is not appropriate, it will not be supplied and you receive a full refund for any treatment paid for. You will be advised on safer or more suitable next steps — which may include seeing your GP in person.

Pharmacy-only and prescription-only medicines must only be supplied when a clinician confirms they are safe and effective for you. The questionnaire covers your health history, current medicines, and symptoms — the same information a GP or pharmacist would need in person.

UK regulators require online pharmacies to verify who they are treating — similar to registering with a GP surgery. We may verify your name, date of birth, and address automatically; if that fails, we will ask for photo ID and proof of address. You normally only complete this once.

No. Prescription consultations must be completed by the patient themselves. A prescription must be issued for a named individual who has been clinically assessed. Pharmacy-only products for minor conditions may sometimes be ordered for a family member, but the person taking the medicine should complete the suitability questions where possible.

Sometimes we need extra clinical information — for example about your blood pressure, other medicines, or recent test results — before we can safely prescribe. You will receive a secure message in your account or by email. Please respond within 5 working days or your order may be cancelled and refunded.

With your consent we can share relevant information with your GP to support safe, joined-up care. We will always ask before doing so. You can also provide your GP details during checkout if you would like us to notify them.

Your clinical assessment is included in the programme price for prescription treatments — there is no separate consultation fee on top of the treatment cost shown on our site. If you are not suitable, you are not charged for the medicine.

Charges appear as “SANARA HLTH” — a neutral descriptor with no medicine names, condition wording, or “online pharmacy” text that reveals what you ordered. Your receipt and order details are in your secure patient account and order emails.

Yes. When you complete your assessment, payment is taken through our secure, PCI-compliant payment partner on our site. For prescription treatments, your card is authorised first and charged only when a prescriber approves your order and it is dispatched. If you are not suitable, the charge is cancelled or refunded.

When you confirm your order, your bank may see a temporary authorisation. Your card is charged when your order is approved and dispatched — not while the prescriber is still reviewing your consultation. If your order is declined clinically, the charge is cancelled or refunded.

We accept major UK debit and credit cards through a secure payment provider. Saved card details, where offered, are stored by the payment processor — not on our servers — using industry-standard encryption.

Yes. You receive an email confirmation when your order is placed and another when your treatment is dispatched, including tracking where applicable. Order history is also available in your account.

Log in to your account and select your treatment to reorder. You will be asked to confirm your medical details are unchanged — repeat consultations are faster than your first order, but a prescriber still reviews each supply where required by law.

Only one promotional code can be applied per order. If several offers are available, choose the one that gives you the best value at checkout.

Prescription consultations must be completed online so your answers are recorded accurately and reviewed by a prescriber. Our patient support team can help by email during opening hours if you have trouble with the forms.

We use stock rotation so medicines arrive with the longest possible expiry — typically at least six months for ongoing treatments unless a shorter date is unavoidable and clearly communicated.

Yes. Plain, unmarked outer packaging — no product names, logos, or condition labels on the box. Courier labels use a neutral sender name that does not reference your treatment. Courier tracking shows a neutral sender where possible. Your patient portal and order emails do not name your condition in subject lines.

Approved orders placed before 3:00pm Monday to Friday are dispatched the same working day. Orders approved after 3pm or at weekends dispatch the next working day. You receive tracking by email when your parcel leaves the pharmacy.

Standard tracked delivery (2–3 working days after dispatch, from £2.99) and express tracked (1–2 working days after dispatch, from £4.99) are available at checkout. Injection pens use cold-chain packaging. See our delivery page for full details.

Prefer not to receive parcels at home? Select a local Post Office or parcel shop collection point at checkout where available.

No. The outer packaging is plain and unmarked. There are no product names, logos, or condition labels on the box. Most tablet orders fit through a standard UK letterbox where size allows.

We deliver to UK addresses including Northern Ireland. Some remote postcodes may take an extra day. We do not currently ship prescription medicines outside the United Kingdom.

Yes. When your order is dispatched you receive tracking details by email and in your account. Contact us if tracking shows no movement after the expected delivery window.

Check your tracking link first. If a parcel is lost or delayed beyond 7–10 working days from dispatch, contact our support team and we will investigate with the courier and arrange a redelivery or refund as appropriate.

Yes. Monthly treatment plans can be paused or cancelled from your account before your next billing date. There is no long-term contract. If payment has already been taken and your medicine has been dispensed, we cannot refund that supply — but you will not be charged again after cancellation.

No. Subscriptions are rolling monthly plans you can change or stop. Some programmes offer better value on multi-month plans, but you are never locked in beyond the period you have already paid for.

The price shown on our treatment pages is the programme price before dispatch. Delivery may be included or shown separately at checkout depending on the product. There are no separate prescriber fees on top of the listed treatment price.

Payment for your next supply is taken a short time before dispatch — typically 48 hours — so your treatment arrives before you run out. You can turn off automatic refills in your account at any time before that point.

No. Once dispensed and dispatched, prescription medicines cannot be returned or reused — this is the same rule as high-street pharmacies and applies across UK online clinics.

Unopened, non-medicinal shop items may be returnable if unused and in resalable condition — see our Returns Policy for details. Opened food supplements cannot be returned for hygiene reasons.

Yes. Contact us as soon as possible before you receive a dispatch confirmation. If your medicine has not yet been dispensed, we will cancel the order and release or refund the payment.

Approved refunds are returned to your original payment method within 3–5 working days, depending on your bank. If a prescriber declines your consultation, the refund is processed as soon as the decision is made.

Consultations and health information are confidential, encrypted in transit, and accessible only to staff involved in your care — in line with UK GDPR. Sharing with your GP is optional and only with your consent. See our Privacy Policy for full details.

Order emails use a neutral subject line. Your condition is not named in the subject or email preview — log in to your account for clinical details. Confirmations are sent from [email protected]. For full clinical details, log in to your secure patient account.

You create an account when you complete your first consultation. Each person needs their own account and email address so medical information stays confidential.

Log in to your patient account to view order history, tracking links, and messages from your prescriber. You also receive email updates when your order is approved and dispatched.

Use the "Forgot password" link on the login page. If you cannot access your email, contact patient support with your registered details and we will verify your identity before resetting access.

Email patient support to request account closure. We retain medical records for the period required by pharmacy and healthcare law, but your login can be deactivated on request.

Payment details are processed by our PCI-compliant payment partner. We do not store full card numbers on our own servers.

Weekly injection plans start from £115 per month for GLP-1 starter doses, with dual-action pathways from £149 per month. All-inclusive pricing covers prescriber review, pen, needles, sharps bin, and delivery. See our weight loss injections page for every dose tier.

Short-acting on-demand tablets start from £0.79 per tablet; daily tablets from £0.93 per tablet; pharmacy-only options from £4.60 per tablet. Final pricing is confirmed after your prescriber assessment. See our men's health page for full details.

Daily oral tablets start from £0.36 per tablet; combined topical spray from £21 per month; complete oral plus topical plans from £37 per month. Results are typically assessed at 3–6 months.

No. Supplements in our shop are food supplements, not prescription-only medicines, so they can be bought directly without a consultation. They are not a substitute for medical advice or prescribed treatment.

We are a private online clinic, not an NHS service or emergency provider. For urgent medical help call 111 or 999. We can work alongside your NHS GP with your consent but do not replace in-person care when it is needed.

We offer clinician-led programmes for weight management, hair loss, erectile dysfunction, low testosterone, premature ejaculation, women's health (contraception and menopause), general GP consultations, and eye health advice — plus a shop of supportive supplements.